Set up the pilot
Limited scope, real data, specialist users, goals and metrics.
Introduce AI so that people, processes and technology fit together.
The people who carry out the process are the ones who introduce AI. For that, roles, approvals, training and operation after the pilot must be clear.
In short: AI adoption means a pilot in real operation, involving specialist users, defining roles and approvals, training, measuring and moving into regular operation. We support this with consulting and development from one team.
How it works
Five steps of the rollout.
Roles and approvals
Who reviews, who approves, who escalates – before the agent goes live.
Train
Specialist users and team: what the solution does, what it doesn’t do, how to check results.
Measure and adjust
Quality, cost, acceptance – in short cycles, visible in Studio.
Regular operation
Handover to operations: monitoring, support, updates (AI Operations).
Why rollouts fail
And what we do about it.
Nobody checks the results
Approval points are defined and staffed. AI does not make decisions on its own about clients, money or contracts.
The wrong people are involved
Specialist users are the people who carry out the process day to day – not just IT.
The pilot goes nowhere
Operating model, support and costs are clarified before the pilot.
Fear of losing control
Studio shows what the AI does, what it costs and what it is allowed to do.
Roles
Roles in the rollout.
| Role | Task |
|---|---|
| Management | Decision, goals, approval of regular operation |
| Specialist users | Carry out the process, check results, give feedback |
| IT / system owners | Data, interfaces, operating model |
| Swiss AI Agency | Guidance, training, measurement, adjustment |
| Swiss AI Labs | Configuration, integration, operation |
Further reading
Related pages.
Frequently asked questions
Frequently asked questions about AI adoption
How much time do the specialist users need?
Short, regular feedback rounds during the pilot – not a full-time project.
What if the pilot doesn’t work?
Then we say so and propose to adjust, prepare or stop. A stopped pilot is cheaper than poor regular operation.
Do you also train the team?
Yes – specialist users during the pilot, the team before regular operation. For newcomers and deeper learning, there is the Academy.
Next step
Plan a pilot for a specific process.
We assess the process in the AI potential assessment and plan the rollout with you.