Understand the task
Goal, context, limits – configured in Studio.
AI agents: Get tasks done – with approvals.
AI agents for clearly defined tasks in your business: they receive a task, use tools, decide on intermediate steps and obtain approvals at defined points.
In short: A chatbot answers, a workflow runs fixed steps, and an agent handles a task from start to finish – checking back at defined points. On the Swiss AI Platform, agents run on the Swiss AI Agents layer.
What the building block does
Tasks and limits.
Use tools
Search, knowledge system, ERP, CRM, calendar, telephony – only the approved ones.
Decide on intermediate steps
What’s missing, what needs checking, who is responsible?
Obtain approvals
Before sending, booking or committing – a person confirms.
Keep track of status
What is open, waiting or done.
Coordinate
Several agents share a larger task.
When does it fit?
Decision guide.
| Fits when | Doesn’t fit when |
|---|---|
| the task is recurring, clearly defined and can be solved with tools | the task requires judgement, negotiation or responsibility |
| approval points can be defined | nobody wants to check the results |
| data and systems can be connected | the data doesn’t exist or isn’t accessible |
In action
What working with it looks like.
Sample images from our visual library – the interfaces shown are illustrations, not client data.
Use cases
Where this building block is used.
Technology & products
What’s behind it.
Products only where they fit the task.
Swiss AI Agents
The platform’s execution layer: tasks, tools, triggers, orchestration, approvals.
View detailsCall Agent
An agent for the phone.
View detailsMeeting Intelligence
Agents for meetings.
View details
Frequently asked questions
Frequently asked questions: AI agents
Are agents secure?
As secure as their limits: we define tools, data and approvals before an agent runs. It does nothing outside those limits.
Which model does an agent use?
Swiss AI Factory decides that for each task – based on capability, data protection, cost and availability.
Can agents run locally?
Yes, on the platform’s nodes – on-premise, private cloud or hybrid.
Next step
Check AI agents for your process.
The AI potential assessment checks this on a specific workflow – free of charge, with a clear recommendation.