Answer
Always, in parallel, even after hours.
Voice agents: Structured phone and voice workflows.
Voice agents for structured phone and voice workflows: answer, understand, capture, forward – supporting your team, not replacing calls people should handle.
In short: A voice agent conducts a structured conversation. It answers, identifies the request, captures details, prepares appointments and forwards the call. Commitments and confirmations stay with people.
What the building block does
Tasks and limits.
Understand
Request, urgency, customer, property.
Capture
Structured, in the shared data core.
Prepare
Appointments, callbacks, tasks.
Forward
Urgent matters according to your rules, everything else as a task.
Log
Call summary in the CRM.
When does it fit?
Decision guide.
| Fits when | Doesn’t fit when |
|---|---|
| calls are structured and recurring | every call is a consultation |
| capturing and forwarding deliver the value | callers expect to speak only to a person |
| the telephony can be connected | there is no interface to the phone system |
In action
What working with it looks like.
Sample images from our visual library – the interfaces shown are illustrations, not client data.
Use cases
Where this building block is used.
Technology & products
What’s behind it.
Products only where they fit the task.
Swiss AI Factory
Language models are chosen per task – Swiss German dialect, data protection, speed.
View detailsCall Agent
Our product for answering and capturing calls.
View details
Frequently asked questions
Frequently asked questions: voice agents
Do callers notice that it’s an AI?
Yes, the agent introduces itself as one.
Swiss German?
Models are chosen per task. We test how reliably your dialect is recognised in the pilot, using real calls.
Where are calls processed?
In a Swiss private cloud or locally – not by external models unless you specify it.
Next step
Check voice agents for your process.
The AI potential assessment checks this on a specific workflow – free of charge, with a clear recommendation.