Answer calls
Even when the line is busy, outside opening hours or while your team is out on a job.
Call Agent: answers calls when nobody is available.
Target group: businesses with high call volumes, such as trades, medical practices, administrative organisations and service providers. The Call Agent takes calls when your team is busy or your business is closed – at the times you set. It clarifies the request and hands over structured notes. Decisions outside the agreed scope go to your staff.
Use cases
Tasks the Call Agent is built for.
Identify the request
Repair, appointment, quote, follow-up question – captured in a structured way.
Capture information
Name, address, property, urgency – linked to the customer in the shared data core.
Prepare appointments
Capture preferred appointment times and check them against the calendar; a person confirms.
Forward
Urgent matters go to the right person according to your rules, everything else becomes a task. The agent does not replace an emergency number.
Follow up
Call summary and task in the CRM or in Easy Factura.
Function modules
What the product includes.
- Telephony integration
- Speech understanding and request classification (voice agent)
- Customer and property search in the shared data core
- Appointment suggestions with calendar check
- Call forwarding and task handover
- Call log
Interface
The views your team works with.
Sample Call Agent interfaces without client data.
Integrations
What the Call Agent connects to.
| System | Purpose |
|---|---|
| Phone system / VoIP | Call answering |
| Calendar | Appointment preparation |
| CRM / Easy Factura | Tasks, customers |
| Email / messaging | Confirmations |
Operation & security
Operating models, roles, data protection.
| Topic | Description |
|---|---|
| Operating models | Speech processing in a Swiss private cloud or locally; no call data goes to external models unless you specify it. |
| Security / roles | Roles for dispatch, office and field operations management; approval before appointments are confirmed and commitments made. |
| Privacy policy | Your data stays in the operating model you choose. We decide together which models can see which data classes. |
Industries
Where the Call Agent is used.
Case studies
AI in practice, used by Swiss companies.
Our case studies page shows which companies already use our solutions.
Related
Related use cases, building blocks and Labs topics.
Frequently asked questions
Frequently asked questions about the Call Agent
Do callers notice that they are talking to an AI?
The agent introduces itself as an AI agent. It does not replace a conversation that a person should have. It answers, captures and forwards.
How is availability defined?
We agree times, forwarding and fallback rules in the project. The Call Agent can capture calls within this scope and hand them over as tasks.
Does the agent understand Swiss German?
We choose the language models for each task. In the pilot, we test how reliably your dialect is recognised, using calls from your business.
Can the agent confirm appointments on its own?
It prepares them; your staff confirm them at a defined approval step – unless you decide otherwise.
Next step
Demo, conversation or pilot – you choose how to start.
We show you the Call Agent in a demo, discuss how it would work in your business or start a pilot with you as a pioneer partner.