Phone & voice
Capture and forward appointment requests.
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AI for healthcare: reduce the administrative workload – non-clinical and controlled.
AI for clinics, practices and healthcare organisations: appointments, knowledge search, documents, transcription – admin only, no diagnosis or therapy.
In short: In healthcare, we use AI only in administrative, non-clinical processes: appointments, documents, internal guidelines, meetings, communication. No diagnosis, no therapy, no automated medical decisions.
Starting point
The phone rings during consultation hours.
Appointment requests, prescription requests, follow-up questions, forms, internal guidelines, meeting minutes – running the admin of a practice or department is a business in itself.
And every solution must protect patient data and must not interfere with treatment.
Processes
The key processes – and where AI comes in.
| Process | Today | With AI |
|---|---|---|
| Appointment scheduling | Phone, waiting on hold | Call Agent captures the appointment request, the team confirms (not an emergency channel) |
| Internal guidelines | “Where does it say that?” | Knowledge system with sources – for staff |
| Documents | Sorting scans | Document AI classifies and assigns administrative documents |
| Meetings | Notes | Minutes and tasks (Meeting Intelligence) |
| Communication | Callbacks, emails | prepared, approved by the team |
Use cases
Specific tasks AI takes on in healthcare.
Company knowledge
Internal guidelines and forms.
View detailsDocuments
Administrative documents.
View detailsRAG chatbots
Policies and procedures for the team, with sources.
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Products & solutions
What we offer for this.
Only existing products are labelled as products; everything else is a solution.
Call Agent
Appointment scheduling by phone.
View detailsMeeting Intelligence
Document meetings.
View detailsRAG / knowledge systems
Internal knowledge search.
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Technical foundations
What the Labs add.
Case studies
AI in practice, used by Swiss companies.
Our case studies page shows which companies already use our solutions.
Data protection & special requirements
What applies specifically in this industry.
- Administrative, non-clinical processes only. No statements on diagnosis, therapy or automated medical decisions without a separate professional, regulatory and legal review.
- Sensitive personal data: processing locally or in a Swiss private cloud; data processing agreements and permissions in place.
- The Call Agent is not an emergency system. At the start of the call, callers are referred to the emergency number or emergency service and told that an AI agent is answering.
Pioneer partners
Develop an industry solution together.
Healthcare is a target industry for pioneer partnerships. Your business contributes processes and feedback; we contribute development and the platform.
Frequently asked questions
Frequently asked questions: AI in healthcare
Does the AI use patient data for diagnoses?
No. We use AI only in administrative processes.
Is this compatible with data protection?
Yes – with a controlled operating model, permissions, data processing agreements and traceability. We check this for each organisation – see Insights: Swiss data protection and AI.
Can the Call Agent recognise emergencies?
No. It is not an emergency system and does not replace an emergency number; callers are told this at the start. It only rates urgency by rules you define – the response stays with the team.
Next step
The workflow that takes up your time today.
Describe it briefly. We assess it in the AI potential assessment – with industry knowledge. Or you co-develop the industry solution as a pioneer partner.